Here are some Case Studies about working with and receiving services from Corserv Care:
I started with Corserv Care in 2019, just before the Covid-19 pandemic, having no previous experience in care. However, when I saw that the company was about reablement, this sparked an interest and I applied to be a reablement support worker. I have never looked back.
The company has been very supporting of me, my career and progression. I completed my Level 3 in Health and Social Care and am now on a Level 5 Diploma in Leadership and Management for Adult Care apprenticeship, so I am able to work my job full-time, as well as earn my level 5 as an apprentice. I have also recently completed a Lead to Succeed course and a Well-led course - all provided by the organisation. The scope for progression is so vast and any learning/development opportunities will be offered. It is refreshing to work for an organisation who puts their employees and their development high on their priorities.
Corserv Care offers flexible working patterns to enable us to balance our work and life. For me I regularly attend church on a Sunday. This is something which has always been important to me, but I understood in this industry, there is a requirement 7 days a week. We cannot leave people without care. However, as a support worker, when it was my weekend to work, I was able to have Sunday mornings off so I could attend my service, and then work the PM shift. When I increased my contract hours to work full-time, I was given Sundays off, and supported the company back by working any other day in the week. As a Community Care Supervisor, myself and a colleague is on call on a weekend which is rostered.
The values and ethos of Corserv Care really match my own, giving our service users the opportunity to regain independence. The progress we see with the service users is very rewarding, especially with the majority of our service users leave us without needing any care long-term. They are able to live their life independently as they did before. This is what really attracted me to the industry as a whole, working within reablement, enabling individuals to live their own lives, independently. It is something which really resonated with me as it is one of my key values- allowing individuals to live their lives independently. Everything is person-centred and we see the service users as individuals with their own preferences and wishes, and the care plans we make mirror this. We ensure the person is at the heart of their care and make the plan with them. This is another value which I share as I do believe, as we all do, that everyone is an individual and should be treated as such.
Working with the service users is at the heart of what we do. We see such a large array of service users, each with their own individual backgrounds and needs. Being reablement, we get to see a journey with each service user which is the most rewarding part of the job. Our service users come to us, usually from hospital after a health crisis, or to avoid hospital admission, for short-term reablement. From where they start, not being able to complete tasks without assistance to our service ending with no further help needed gives so much job satisfaction. The level of job satisfaction and reward is something which is not measurable when we see this journey. It truly is a blessing to be able to be a part of this.
I can honestly say that there is no other organisation I would want to work for other than Corserv Care. The type of work, the values and the opportunities for progression is something which I have not seen in any other organisation, and I truly feel valued working for Corserv Care."
I have held various positions within the company since starting as a homecare assistant in 2006. These include team leader, registered manager of STEPS East, Operational manager and most recently moving into the role of Service Development Manager.
I have always found the company to be very supportive of my career progression and I have been encouraged to complete additional training and qualifications. Alongside a impressive library of available mandatory and development training, I have also obtained widely recognised leadership qualifications, care qualifications and practical qualifications such as first aid and moving and handling.
During my 17 years with the company, I have become a mother of three. I have been able to maintain an excellent work-life balance as I have flexibility with adjustments in my hours, which has enabled us as a family to plan our homelife well.
I have always been proud to work with everyone at Corserv Care. Every role or team that I have had the pleasure of working with has been full of kind and compassionate people that do all they can to support the people of Cornwall live better, more independent lives.
Pat lives in Bude and has been using Corserv Care services for nearly a year. Pat, like many, felt that she did not need carers to aid her, but her close friends felt that it was time that she had a little help. Pat has some physical care needs and is the kind of person that never moans and gets on with her day. Pat can feel very anxious and at times this impacts on her quality of life.
When we agreed to help Pat, her close friend Steph informed us of Pat’s anxieties and let us know that what helps Pat is reassurance. When we started to support Pat, her anxiety was quite prevalent, but since Pat has been receiving regular care with regular carers at planned times, we have seen a big reduction in her anxiety.
We asked Steph to have a chat with Pat to see how she is finding her care. Pat said that “she could not do without the carers as they do everything that she needs, they are excellent.” Pat also stated that “the carers come in every morning on time. This is important to me as I need a routine.” Pat said that she is so pleased that the care was put in place as her health is not as good as it was and she realises that she needs the help. Steph asked if there is anything else we could do to improve the service that she is receiving and Pat’s reply was “No you could not improve it, it is what I need, and the carers are nice.” Pat has said she has one concern and that is “she is getting old“.
“I chose Corserv Care when my father was poorly back in 2014 and I was impressed with the service. I got to know Michaela Bale and the carers well. The communication was extremely professional, as was the approach to care provided. When Pat required help there was no one else I considered. Pat is so happy with the carers and if Pat is happy then so am I. Communication is very good and if there are issues or problems it is quickly resolved.”
“Pat was struggling with her personal care and now looks forward to those morning tasks. Pat also feels so lonely at times but knowing that the carers are coming in early really lifts her spirts. Everyone in Pat’s life is part of her support network and the most important part of making this work efficiently is communication. I feel that Corserv Care communicate clearly and are always available to talk with me about any issues or concerns. At this time, I feel that the service requires no improvement as there is clear communication and warm and friendly staff who are conscientious. Personally, I deal with Michaela and Hayleigh and they are both excellent and I would 100% recommend their service”.
Email: contactus@corservltd.co.uk
Telephone: 0300 7900 603
